register your warranty
Register Your Warranty
Please complete the form below to register the warranty for your product. The warranty period lasts for one year from date of purchase.
It’s important to register your product so that we can contact you with any important safety updates if necessary.
For customer services, please call +44(0)800 731 0006.
Please note that Zinc do not offer any warranty on products purchased 2nd hand, from eBay, Facebook selling sites or the equivalent, or from auctions.
If you are registering a hoverboard, you will need the SGS serial number to complete the form. Please see diagram below for guidance.
ELECTRIC SCOOTER AND HOVERBOARD WARRANTY POLICY
Thank you for purchasing a Zinc product and we hope you enjoy using it. Please ensure that you read the following warranty.
In order for your warranty to be valid you must satisfy the following conditions.
- All products must be registered at zincsports.com within 30 days of receiving the product for the warranty to be valid.
- Proof of purchase is also required for your warranty to be valid.
- You must be the original purchaser who bought the product from an authorised dealer, your warranty cannot be transferred.
- You must report any defects to Zinc Sports within 30 days of discovery of said defect else the warranty will not be valid.
- The warranty will not be valid where the user is outside the recommended age group (only where specified)
Failure to follow the conditions highlighted above means that your warranty will be void. We recommend that you save your original sales receipt. Assuming that you have followed the conditions highlighted above, your product will have a 12-month limited warranty from defects in the materials used to manufacture, and/or workmanship at the time of manufacture outside areas covered below.
Our warranty includes:
| Component | Time Frame |
|---|---|
| Battery | 3 months |
| Controller | 3 months |
| Controller | 3 months |
| Charger | 6 months |
| Motor | 6 months |
| Frame | 12 months |
| Vehicle body outside areas covered below | 6 months |
The warranty does not cover wear and tear, or parts deemed as wearing parts such as but not limited to plastic covers, handlebar grips, tyres, inner-tubes, cables, grip tape, bearings, buttons, control paddle, kickstand, brakes or rubber seals. This warranty does not cover and Zinc Sports is not liable for any repairs which include but are not limited to tyre punctures, disc brakes, lights or cable damage. The warranty does not cover cosmetic parts, or parts deemed as cosmetic parts such as but not limited to paint, stickers and labels. Spare parts may be available for purchase from Zinc Sports if you are not covered by the warranty.
The warranty will be void in instances such as but not limited to damage caused by accident, misuse, improper storage, neglect, theft, excessive load and commercial use of the scooter.
All electric scooters and hoverboards have an IP rating of IPX4. The warranty will be void if the scooter/hoverboard has any water ingress or damage as a result of water ingress. The warranty may be void if the scooter/hoverboard has been used in the rain, through deep puddles, jet washing and submersion. No warranty is provided for corrosion damages as a result of contact with water/humidity conditions. All electric scooters and hoverboards include Liquid Contact Indicators on the battery pack. The Liquid Contact Indicators show if the device has come into contact with water or a liquid containing water, the Liquid Contact Indicators turn red when they come into contact with water or a liquid containing water. The warranty is void if the Liquid Contact Indicators are red.
Please note that we only provide warranty service if your scooter/hoverboard develops a fault through normal use unless stipulated in this warranty. The warranty is void if the scooter/hoverboard has been altered in any way and/or been serviced or modified by anyone other than Zinc Sports. The warranty does not cover second-hand products obtained via 3rd party sellers, such as but not limited to e-commerce platforms, only from our trusted and authorised sellers.
At Zinc Sports discretion, we may decide make repairs outside of the warranty period. If this is the case, such work will not be deemed an admission of liability and we will charge for labour, inbound and outbound transport costs. We will provide a quote for these costs.
NON-ELECTRIC SCOOTER WARRANTY POLICY
Thank you for purchasing a Zinc Scooter and we hope that you enjoy using it. Please ensure that you read the following warranty.
In order for your warranty to be valid you must satisfy the following conditions.
- All products must be registered at zincsports.com within 30 days of receiving the product for the warranty to be valid.
- Proof of purchase is also required for your warranty to be valid.
- You must be the original purchaser who bought the product from an authorised dealer, your warranty cannot be transferred.
- You must report any defects to Zinc Sports within 30 days of discovery of said defect else the warranty will not be valid.
- The warranty will not be valid where the user is outside the recommended age group (only where specified)
Failure to follow the conditions highlighted above means that your warranty will be void. We recommend that you save your original sales receipt.
The warranty lasts 1 year from the date of purchase.
The warranty covers any manufacturing defects in materials or workmanship when used under normal use conditions and in compliance with the stipulations in the instruction manual and warranty guidelines.
Please note that the scooter should be maintained in accordance with the instruction manual. Zinc Sports reserve the right to decide if the conditions stipulated above and in the instruction manual have been met.
Zinc Sports requests that you provide photos to us along with your claim. Following a customer’s request, assuming that the conditions listed above have been met, Zinc sports will send out necessary part(s)/repair/replace/refund the scooter. The decision to send out necessary part(s)/repair/replace/refund the scooter is placed at the discretion of Zinc Sports only.
The warranty does not cover wear, and tear or parts deemed to be wearing parts such as but not limited to bearings, brakes, wheels, grip tape or folding mechanisms. The warranty does not cover cosmetic parts, or parts deemed as cosmetic parts such as but not limited to paint, stickers and labels. The warranty does not cover loss of parts. Spare parts may be available for purchase from Zinc Sports if you are not covered by the warranty.
The warranty will be void in instances such as but not limited to damage caused by accident, misuse, improper storage, neglect, theft, excessive load, failure to follow the care instructions in the instruction manual and commercial use of the scooter. The warranty will also be voided if the damage or issue has occurred as a result of water damage or rust.
The warranty is void if the scooter has been altered in any way and/or been serviced or modified by anyone other than Zinc Sports. The warranty does not cover second-hand products obtained via 3rd party sellers, such as but not limited to e-commerce platforms, only from our trusted and authorised sellers.
Under no circumstance will Zinc Sports be obliged to provide compensation for bodily injuries, death, property damages, losses, hinderance of profits, prevention of use or any other damage that will be caused directly or indirectly as a result of usage of this device. Zinc Sports advise that you contact your insurance company to determine whether coverage is provided for the use of this scooter, or to take out a new policy.
Once you have followed the warranty procedure and the Zinc Sports technical team has reviewed your case and decided that you are to send the product back to Zinc Sports, we request that you take photos and videos of your scooter at all angles in the event the scooter is damaged by the courier or the unlikely event that the scooter is damaged at Zinc Sports HQ. If you do not provide these photos, Zinc Sports or the courier cannot be held liable for any damage to the product. Please ensure that when you return items back to Zinc Sports (assuming you have followed the warranty procedure) that you pack the product in a secure box, ideally the original packaging. If the product is not in a secure box, it cannot be sent back. This will be inspected by a 3rd party courier.
At Zinc Sports discretion, we may decide make repairs outside of the warranty period. If this is the case, such work will not be deemed an admission of liability and we will charge for labour, inbound and outbound transport costs. We will provide a quote for these costs.
Please be aware that Zinc Sports does hold the right to change the terms of the warranty. In the event that this does happen, it will be put onto our website so you can easily access and review it.
If you have any FAQs please visit the FAQ or contact us section on our website www.zincsports.com Alternatively, you can call our customer service line on 0800 731 0006 or email us at info@hy-pro.co.uk.
Thank you for purchasing a Zinc product.
Zinc, since 2009.